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Tagged With "service"

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Re: Staying In Touch on the Road: Part 4

Travel Rob ·
Great Info! Skype is great but I found Magic Jack versatile when the other person is not sitting on a computer. I am also a fan of Google Voice ,but I don't think I'm using all their features.
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Re: San Juan's El Morro: Layers of Stone, Layers of History (Where Gumbo Was, #84)

HistoryDigger ·
Fascinating history. Stunning photos. Thanks.
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Re: San Juan's El Morro: Layers of Stone, Layers of History (Where Gumbo Was, #84)

Paul Heymont ·
A missing bit: El Morro and the historic site as a whole is a UNESCO World Heritage Site, but while I included that in the Tags and Collections for the blog, I forgot to mention it in the text! My apologies...
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Re: Delta makes its 20-minute bag guarantee permanent

DrFumblefinger ·
Nice to hear of something positive for consumers. As you know Alaska Airlines sparked this, as they've done this for at least a decade. But less waiting for a bag is a positive thing for travelers and I applaud them for doing so.
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Re: Customer Nonservice/A First Step to Take

Paul Heymont ·
Travel Rob is right on about being persistent--and organized. What I will find and post later is information I got originally from Rob on how to figure the contacts when they're not listed! I'd also add: When you've got the contacts, write directly to the top, explaining how disappointed you are that a company with such a good reputation has done such a poor job for you. No heat, no accusations, no names: The point is to get your case in the hands of the assistant whose job is to smooth the...
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Re: National Parks Centennial to get big marketing push

PortMoresby ·
I hope everyone rushes right out to get their Senior Passes, as I did, when you reach 62. $10 to get into every federal recreation site managed by the Forest Service, the National Park Service, Fish and Wildlife Service, Bureau of Land Management, and Bureau of Reclamation, for life. Details for it, and other passes here: http://www.store.usgs.gov/pass/senior.html
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First time in forever: Flights from JFK to Cuba

Paul Heymont ·
Cuba Travel Services, a licensed agency for U.S. travelers with permits to visit Cuba, is expanding its service to the New York area, home to more Cubans and Cuban-Americans than any area in the U.S. outside Florida. The flights will operate as...
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San Juan's El Morro: Layers of Stone, Layers of History (Where Gumbo Was, #84)

Paul Heymont ·
  El Morro, the giant fortification that's guarded San Juan Harbor for nearly 500 years, is the sight we saw before we saw it. Its image is everywhere when you do online research for a trip to Puerto Rico; its "garitas"—small domed...
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El Yunque: A visit to the rain forest

Paul Heymont ·
When we began planning a trip to Puerto Rico, and planning to include our 14-year-old granddaughter, we sent her some of the material we were gathering and asked her what her priorities were. She, and we, both had El Yunque right near the top of the...
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Delta makes its 20-minute bag guarantee permanent

Paul Heymont ·
Delta's guarantee that your bags will hit the conveyor belt in the terminal within 20 minutes of landing, announced as a test a few months ago, is now permanent. Delta passengers whose bags don't appear in time are eligible to fill out an online form...
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Eurostar's direct London-Marseille route opens

Paul Heymont ·
London-Marseille in 6-1/2 hours without changing trains, or heading early to airports and finding your way back to downtown. That's the premise of Eurostar's new direct service from London's Saint Pancras to Marseille's Saint Charles stations. The...
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JetBlue to start NYC-Havana flights

Paul Heymont ·
JetBlue will fly scheduled direct service from NYC JFK to Havana each Friday, starting July 3rd. Like all U.S. flights to Cuba it will operate as a charter with one of the officially approved travel service companies, in this case Cuba Travel...
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British Air adds year-round Iceland flights

Paul Heymont ·
British Airways will be flying Heathrow-Rekyjavik three times a week, starting October 25, becoming the first mainline trans-Atlantic carrier to offer year-round service. BA and others have operated summer services, but the winter has been largely...
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Miss the Knight Bus? Now London plans night Tube!

Paul Heymont ·
No, it won't stop at Diagon Alley or any of the other Harry Potter locations, but Transport for London will start 24-hour service next spring on 5 major lines and part of another. The service will start with weekends, but may expand. There will be 6...
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Fee-free weekend kicks off National Park Week

Paul Heymont ·
U.S. National Parks will celebrate its annual National Park Week starting Saturday, April 18th, with two days of no entry fees (Saturday and Sunday) to kick off the celebration of America's more than 400 National Parks, big and small.   Many...
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CheapAir adds non-stop flights to Cuba

Paul Heymont ·
CheapAir, which a few weeks ago became the first U.S. online travel agency to book passengers for flights to Cuba, but only through other countries such as Mexico or Panama, has now begun to offer direct non-stop flights.   That's become possible...
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Plan to axe French trains stirs opposition

Paul Heymont ·
A report to the Ministry of Transport urging scrapping of hundreds of inter-city and regional trains is getting a hot reaction from towns and politicians all over. The proposal would also kill a number of overnight trains connecting Paris to the...
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Sheraton's 'Grand' plan to rise again

Paul Heymont ·
Sheraton, one of the best-known hotel brands, and the core of the Starwood hotel empire, hasn't had much respect lately; it's been seen as a weary and unexciting brand. Starwood has a plan to change that with upgrades, new hotels and a new tier of...
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Anatomy of a Trip (details, details)

PortMoresby ·
  Money    Planning well under way and a picture emerging of how I might spend my time in Oaxaca, the question of obtaining pesos begins nagging.  We all know what to do, assuming there’s nothing left from the last...
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Selfies: not just selfish, but dangerous!

Paul Heymont ·
  If you're thinking that's a bit overblown, think again. Not only the relatively minor issue of having someone's selfie-stick stuck in front of you (or in your eye) but the danger to the subject of the selfie who may be oblivious to the dangers...
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Robert Redford narrates Travel Channel, Park Service videos

Paul Heymont ·
Robert Redford, an actor long associated with outdoor and environmental issues, is taking on new roles as a narrator for outdoor documentaries, starting with a role as narrator of Travel Channel's new series, America the Beautiful, which premieres...
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Is United floundering? You decide...

Paul Heymont ·
A few weeks ago, United Airlines seemed poised to make some big changes, with a new CEO on-board, Oscar Munoz, from rail giant CSX. Munoz acknowledged that United, one of the Big-3 legacy airlines, has struggled since its 2010 merger with Continental,...
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Airlines add new routes, expanded service

Paul Heymont ·
This week has seen a number of airlines announcing new service and expanded capacity on routes foreign and domestic. Some of the notable: American will add a new city to its route network, with flights starting March 3 to Merida, the largest city on...
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Staying In Touch on the Road: Part 4

Paul Heymont ·
ET—HERE’S HOW TO CALL HOME! Right! I promised you alternatives to paying high cellphone call rates for calling back home. Using one of these low-cost strategies lets you spend more on data (or dinner!) and lets you choose a SIM by the best...
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Customer Nonservice/A First Step to Take

Travel Rob ·
What happens when something goes wrong after dealing with a travel company? If customer service won't help, what is your next step? Below, I'll suggest a way to start. I hope others will add their suggestions too. I've had a string of bad customer...
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National Parks Centennial to get big marketing push

Paul Heymont ·
The U.S. National Park Service will celebrate its 100th anniversary in 2016, and plans to get ready for the party with its biggest-ever marketing push, including a TV series, in IMAX movie and a big promotional campaign on the theme "Find Your Park."...
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Robots on the Road to deliver Swiss packages

Paul Heymont ·
The Swiss postal service is trying out rolling robots that can deliver parcels within about a 5km radius of home.
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TSA adds Facebook to customer outreach

Paul Heymont ·
TSA may keep you waiting in line, but they've got fast answers for you on line with Facebook Messenger and Twitter channels.
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"Honey, look at this room service bill!" Rates are up, everywhere.

Paul Heymont ·
Room service and incidental costs in a hotel room can add up! And in the U.S., according to a TripAdvisor study, there's often no relationship between the room cost and the room service: Las Vegas, with the lowest average hotel rates in the U.S. has...
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Free entry to National Parks, April 16 to April 24th

Travel Rob ·
A week of free admission is coming up at all national parks.
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French hotels threaten tourist tax boycott

Paul Heymont ·
French hotel groups threaten to boycott tourist tax during the month-long Euro 2016 soccer tournament to protest home-share services evading the fee.
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WestJet strikes again with April Fool video

Paul Heymont ·
This year's April Fools Day video from Westjet features an idea that's out of control, but might be the beginning of something big..
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Room Service by Emoji Spreads to England

Travel Rob ·
Room Service by Emoji spreads to England.
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U.S, Cuba agree: Scheduled flights to resume

Paul Heymont ·
After over 50 years, scheduled air service between the U.S. and Cuba will resume, as early as this fall, under an agreement signed yesterday.
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Uber, Lyft gaining ground at airports

Paul Heymont ·
Phoenix comes to terms with Uber and Lyft, giving them a separate pickup area from licensed services. Atlanta is now the only top 10 airport without.
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December 10, 2018: The Bard of the North

DrFumblefinger ·
DrFumblefinger is a fan of the writing of Canadian poet Robert W Service. He was pleased to find this tribute to Service in Whitehorse during his recent visit.
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Re: El Yunque: A visit to the rain forest

DrFumblefinger ·
A great visit and a great hike! Seems like you had nice weather. Was it wet underfoot? Trails have good traction or was slipping and sliding a problem?
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Re: El Yunque: A visit to the rain forest

Paul Heymont ·
Ah, yes...that's something I left out. Traction on the trails was just fine...until it started to rain on our way back to the trailhead. That's when we realized the obvious: in a rain forest, it rains. And of course, the umbrellas were in San Juan. And the overpriced ponchos were in the car, back at the trailhead!
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Re: El Yunque: A visit to the rain forest

Jonathan L ·
It is too bad you didn't make it to La Mina - Swimming under the falls is one of my favorite things to do in Puerto Rico! I ould say that it is closer to 1.5 miles each way.
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Re: Room Service by Emoji Spreads to England

Paul Heymont ·
I understand the importance of graphics in communication, especially where numbers of languages are involved, but this seems to me to be just a trendy fad, at least in the Aloft version. Who, not speaking English, would understand what the "Hangover" package actually consists of? The possibilities of misunderstanding of everything but the banana are immense; "Munchies" doesn't show the Coke, but shows things that are not included; the "phone charger" item has instructions requiring knowledge...
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Re: Room Service by Emoji Spreads to England

DrFumblefinger ·
I have discovered yet another company whose services I will need to use.
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Re: Room Service by Emoji Spreads to England

Travel Rob ·
I know it's not very practical, but the idea is cute and people love emojis
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Re: Robots on the Road to deliver Swiss packages

DrFumblefinger ·
I wonder if the robots have been trained to yodel?
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Re: Robots on the Road to deliver Swiss packages

GarryRF ·
Too late .....
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