If this customer service story had been made up by Alaska Airlines to embarrass West Coast rival and also codeshare partner Delta, it would have been unbelievable...but they didn't, and it happened. USA Today reports on a Delta business traveler who ended up, through a series of mishaps, stranded in Ontario, CA.
When neither airline could figure how her return ticket was cancelled, an Alaska employee named Judy took out her credit card and bought the woman a new ticket home. She told the passenger and co-workers she was "paying it forward," and to "buy a stranger a coffee" when she got home.
All the puzzling details in Road Warrior Voices on USA Today.