In what must be a record-setter for lost or delayed luggage, a Swiss Airlines plane recently flew from Zurich to Bilbao, Spain, leaving behind the luggage of all 111 passengers aboard, a fact not revealed to passengers until they had waited at the conveyor belt in Bilbao for two hours.
The airline told press that "There was a shortage of ground staff," and added that the crew had waited for the situation to be rectified. But, they said, after "one hour and 16 minutes, the situation was still unchanged, and for operational reasons we decided to fly to Bilbao without the baggage."
The "operational reason" cited was that the plane needed to get to Bilbao and back to Zurich before the airport closed for the night. In a statement that was likely of little comfort to the passengers left without their gear, the airline said "We understand the situation is not favorable for the people involved, and of course we regret the inconvenience."