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$6 BILLION in bag and change fees!

U.S. air carriers last year racked up that total...$3.35 billion in bags and $2.61 in fees to change a reservation. It's hard to think of anything more to say, but what there is is in this REPORT from CNN.

The best part of every trip is realizing that it has upset your expectations

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I'm not sure if it's a great business model to make most of your profits by annoying your customers.  I think many have gotten their heads around the baggage fee (note coincidentally the increase in the number and size of bags rolling onto a plane), but some of the airline change fees are obscene.


I point to Southwest airlines as one that still does the right thing.  You get to check one bag without a fee.  And ff you can't make your flight, they give you a credit on the airfare good up to one year from the date of your original purchase.  No fees.  Or for a small fee you can get a refund of your airfare if you're not going to be flying in that time frame.  That's a fair and decent way of treating your valued customers.

Twitter: @DrFumblefinger

"We do not take a trip, a trip takes us".  John Steinbeck, from Travels with Charlie

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