Tagged With "HappyOrNot"

The reason most airports don't ask is because they don't care ! JFK and Heathrow continue to increase their passenger numbers without the need for customer satisfaction. So by some misguided indicator they presume all is well down on the farm. A captive audience doesn't attract an acceptable service level. A penny saved is a penny earned.

It certainly has seemed to me that Heathrow doesn't care (it's probably true for JFK, too, but I'm not a stranger there). In fact, I go out of my way to avoid Heathrow. Between the airport experience itself (especially with a T3-T5 transfer) and BA's high surcharges, I've taken to trying to make all my transfers through Madrid or Barcelona. In fact, on my trip this month, I save a good bit by taking American on award tickets to Barcelona and paying my way on Vueling to Marseille. I could...

A Finnish company called HappyOrNot is supplying Spain's airport authority with quick-check terminals to test passenger satisfaction with aspects of airport security and service. The terminals have four buttons, with emoticons ranging from a happy...