Tagged With "compensation"

I'm not sure how I feel about this. I like the idea of passenger's time having value, but the fines seem pretty steep to me. I'm not sure this wouldn't hurt the viability of several smaller airlines or cause increased fares for everyone.

Yes, the fines are steep. That's intentional...if they were set very low, the airlines would have no incentive to make the improvements and arrangements necessary to avoid them! Remember...these fines only apply to situations in which the airlines could have avoided the delay but didn't.

I agree with DrF, the fines seem unnecessarily steep, especially when multiplied by a plane-load of passengers. Stuff happens, all we well-maintained car owners know. Not surprising the airlines are balking. The definitions could certainly be more clearly defined and the fine amounts reduced to an amount that deters but isn't quite as medieval in proportion to the crime.

I'm going to take the contrary view. First, remember that the short clip above doesn't reflect the detailed regulations or the deliberations of the court. But remember the circumstance quoted “which could not have been avoided even if all reasonable measures had been taken,” Reasonable measures guarantee that crews are scheduled so that even if illness befalls the scheduled crew, it does not take over 3 hours to bring a replacement crew on line. Reasonable measures to avert mechanical...

Rules that may be perfectly reasonable for a large airline, the crew issue for instance, may be less reasonable for a small airline or a low-fare airline that needs optimally efficient practices to make money and continue to offer us the low fares. That may not include extra crews hanging around "just in case". As passengers, we can't have everything - low fares and no occasional delays, although those airlines appear better at avoiding delays than any others, of necessity. At the same time,...

I'd agree with those expectations...but I also think that if the penalties are too harsh, then the airlines should move to have them changed, and enlist passenger support, not just stiff the passengers by evading the rules. And passengers CAN be won to support campaigns; it was not British Airways' lobbying, but a broad popular sentiment, that has begun dismantling the Air Passenger Duty.

Passengers waiting for delayed flights               Photo: Wikimedia / Tony Hisget Passengers claiming compensation for flight delays under EU rules are finding themselves still delayed or denied in receiving the...

A Liverpool judge, ruling in a test cast that may affect thousands of British travelers, has ordered airlines to stop delaying compensation they are owed for canceled or delayed flights. The airlines have placed millions of pounds worth of...

A Reuters report says that only about 2% of air travelers who are entitled to cash compensation for delays or cancellations ask for it...mostly because most travelers eithr don't know about it or are put off by complicated procedures. In fact, a small...