Could it be full crowded planes? A near absence of customer service? Smaller narrower cramped seats? Mediocre food you need to pay for on the plane?
No, as we've previously reported, travelers really dislike add-on fees, especially the fee for checked bags. More on this story at this link.
Will the fees end because they're unpopular? No, except perhaps for a few bold airlines (eg. Southwest), we're sure to see them continue because of how profitable they are.
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