U.S. airlines appear to be ready to offer refunds or credits to passengers who are unwilling to fly on planes that no longer have a mask requirement, according to comments from major airlines.
During the height of the pandemic, airlines leaned way over to accommodate ticket holders who found themselves unwilling or unable to fly because of the widespread danger of infection, or even those who wanted to fly but not with masks.
Now that, at least for now, there are no more domestic mask requirements, the opposite issues have arisen, as passengers flying with unvaccinated young children or with immune-system issues or just general concern about being in a close unmasked atmosphere have indicated reluctance to fly.
United CEO Scott Kirby told NBC “We are working with those customers ... to find another option, give them a credit, or if they just don’t ever want to fly again, we are actually willing to give them a refund.”
AA chief Robert Isom said American hasn't had a lot of requests “But like we do in all these events, we are taking a look at our policies and ... asking them to get in touch with our reservations office, and we will make sure that we accommodate them in an appropriate fashion." Delta indicated to reporters that decisions would be case by case.
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