JetBlue makes its fans blue: Less space, more fees

JetBlue announced Wednesday that it would not only start charging baggage fees, but will also reduce legroom in its planes to add 15 more seats per plane. The airline, which made its reputation as being customer-friendly and heavily advertised its lack of fees, has been under pressure from Wall Street to maximize its profits. A new management team was installed a few months ago, and these changes were widely expected. MORE

The best part of every trip is realizing that it has upset your expectations

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This is very disappointing news.  I was hoping JetBlue would stick to its "customers first" mode of business operation, but obviously management has sold us out.

 

That leaves only Southwest in the USA that has a different business model, and hopefully they'll stick to their principles and not succumb to these pressures.  

Twitter: @DrFumblefinger

"We do not take a trip, a trip takes us".  John Steinbeck, from Travels with Charlie

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