Passengers waiting for delayed flights Photo: Wikimedia / Tony Hisget
Passengers claiming compensation for flight delays under EU rules are finding themselves still delayed or denied in receiving the compensation; airlines are dragging out appeals of what appeared to be a settled case and are claiming the right to wait until other cases are settled.
Under European Union rules, passengers delayed in arriving at their destinations by 3 or more hours are entitled to compensation of up to 600€ (about $670), unless the delay was caused by "unforeseen" circumstances.
And there's the rub: What is "unforeseen?" The airlines have included small mechanical delays, late arrival of pilots, etc. in that category. However, courts, up to the highest European court, have ruled that it means circumstances “which could not have been avoided even if all reasonable measures had been taken,” such as weather, strikes, civil unrest and the like. The other delays could have been avoided by maintenance, parts supplies on hand, better pilot scheduling, etc.
But despite repeated court rulings, the airlines continue to delay. Cases are now in court asking that the airlines be ordered to pay now, on the basis of current rules and rulings. Stay tuned! For more details from The Guardian (UK) click HERE.